Contact Us
Contact Us
If you have questions about the status of your order, you can track your shipment using 17TRACK with the tracking number provided in your shipping confirmation email.
For any other questions or assistance, please contact us by email or complete the contact form below. To help us assist you more efficiently, please include your order number and provide a clear description of your question or concern.
Customer enquiries are handled in the order they are received. Please avoid sending multiple emails regarding the same issue, as duplicate messages may delay our response time.
Customer Service Hours
Our customer service hours are:
- Monday–Friday: 9:00 AM–5:00 PM AEST
- Saturday: 10:00 AM–6:00 PM AEST
- Sunday: Closed
We generally respond to customer enquiries within 1 business day during our normal business hours.
If you have not received a response, please check your spam or junk folder, as our reply may have been filtered there.
Frequently Asked Questions
You may also find answers to common questions in our FAQ section.
For information about shipping, returns, refunds, payments, or order tracking, please review the relevant policy pages available on our website.
Contact Customer Service
If you still need assistance, please contact us at:
Email: service@fallforsnow.com
When contacting us about an existing order, please include:
- Your name
- Your order number
- A description of your question or concern
- Relevant photos or videos if you are contacting us about a damaged, defective, incorrect, or missing item
Providing complete information will help our customer service team review your request more efficiently.
Order Tracking
Once your order has been shipped, you can track your package through 17TRACK using the tracking number provided in your shipping confirmation email.
Please note that tracking information may take some time to update after your order has been shipped.
Company Name: WS TRADING COMPANY LTD
Company Address: 6161 S SYRACUSE WAY STE 320 GREENWOOD VILLAGE,CO 80111