Shipping policy

Shipping Policy

Our goal is to provide our customers with reliable and convenient shipping options, wherever they are located. We serve customers worldwide and are committed to providing a smooth and dependable shopping experience.

Shipping & Processing

The estimated delivery timeframe consists of two parts:

  • Processing Time: 3–7 business days
  • Shipping Time: 14–20 business days

Please note that processing time and shipping time are calculated separately. The total estimated delivery timeframe is the processing time plus the shipping time.

For orders containing multiple items, processing time may be based on the item that requires the longest preparation time.

Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including customs clearance, carrier delays, incorrect or incomplete delivery addresses, severe weather, public holidays, peak shopping periods, or other logistical issues.

If you have any questions regarding your order or estimated delivery timeframe, please contact our customer service team.

Shipping Rates

Our current shipping options are:

European Union Countries

  • Standard Shipping: A$8.99
  • Express Shipping: A$16.99

Other Regions

  • Standard Shipping: A$7.99
  • Express Shipping: A$13.99

Free Shipping

  • Free Standard Shipping: Available on orders over A$59.00

Shipping rates and available shipping methods may vary depending on the destination, order value, package size, or other applicable factors.

The final shipping cost will be displayed at checkout before you complete your purchase.

Shipping Carriers

Depending on the destination and availability, orders may be shipped through different carriers or logistics providers.

Available shipping providers may include:

  • 4PX
  • YunExpress
  • WanB Express
  • UBI

We may also use other trusted logistics providers when necessary to ensure efficient delivery.

Order Processing

Once your order has been processed and shipped, you will normally receive a shipping confirmation email containing your tracking information.

Please make sure your shipping address is complete and accurate before submitting your order.

Delivery delays or additional costs may occur if incorrect or incomplete address information is provided.

Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier operations, customs procedures, local delivery conditions, or other circumstances outside our reasonable control.

Tracking Your Order

Yes, tracking information will be provided whenever available.

After your order has been shipped, you will receive an email containing your tracking number or tracking details.

If you have not received tracking information within 5 business days after receiving your shipping confirmation email, please contact our customer service team.

Why Does My Tracking Say “No Information Available”?

Tracking information may not become available immediately after a package has been shipped.

In some cases, carriers may require several business days to scan and update shipment information in their system.

If your tracking information is temporarily unavailable, please check again later.

You can also track your shipment through 17TRACK by entering your tracking number on their website.

Please note that temporary tracking delays do not necessarily mean that your package has stopped moving.

Customs, Duties & Taxes

Depending on your shipping destination, your order may be subject to applicable taxes, customs duties, import charges, or other fees required by local authorities.

Any applicable taxes collected directly by us will be displayed during checkout where required by applicable law.

Customs clearance times are not included in our estimated shipping timeframe.

Delays caused by customs authorities, government agencies, or local regulations are outside our reasonable control.

Delivery Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Delays may occur because of:

  • Customs inspections or clearance procedures
  • Carrier or logistics delays
  • Incorrect or incomplete shipping addresses
  • Severe weather or natural events
  • Public holidays or peak shopping periods
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer service team so we can assist you.

Contact Us

Thank you for shopping with Fallforsnow.

If you have any questions regarding shipping, tracking, or your order, please contact our customer service team at:

Email: service@fallforsnow.com

We will make every reasonable effort to respond to customer enquiries as promptly as possible.