Order & Delivery Support
Shopping & Payment
What payment methods do you accept? Is my payment secure?
Fallforsnow accepts the payment methods displayed at checkout, including major credit and debit cards and other available payment options.
Payments are processed through trusted third-party payment service providers using appropriate security measures.
Fallforsnow does not normally directly store your complete payment card details.
The payment options available may vary depending on your location, device, order details, and payment provider availability.
What currency will I be charged in?
You will be charged in the currency displayed at checkout.
For our Australian store, prices are generally displayed in Australian Dollars (AUD / A$).
If your card or payment account uses another currency, your bank or payment provider may convert the transaction using its own exchange rate and may apply additional currency conversion or international transaction fees.
What should I do if my payment fails?
Please check that your:
- Card number
- Expiry date
- Security code
- Billing address
- Available balance
are correct.
You can also try another payment method available at checkout.
If the payment continues to fail, please contact your bank or payment provider.
Need more help? Contact:
How do I use a discount code?
Enter your discount code in the designated field at checkout and select Apply.
If the code does not work, please check whether:
- The code has expired.
- A minimum order value applies.
- The products in your basket are eligible.
- The code has already been used.
- The code can be combined with other promotions.
If you still need assistance, email:
with your order details or a screenshot of your basket.
Can I order different colours, sizes or styles together?
Yes.
Simply select the colour, size, or style you want for each product and add each selection to your shopping cart separately.
Before completing your order, we recommend checking the selected:
- Style
- Size
- Colour
- Quantity
carefully.
Product & Sizing
Are Fallforsnow sizes true to size?
Sizing may vary depending on the design, fit, fabric, and construction of each product.
Instead of relying only on your usual S/M/L size, we recommend checking the size chart provided on each product page before placing your order.
Small measurement differences may occur due to manual measurement.
How do I choose the right size?
For the best fit, measure your:
- Bust or chest
- Waist
- Hips
- Shoulders
and compare your measurements with the size chart displayed on the relevant product page.
If you are still unsure, contact:
with the product you are interested in and your measurements.
Our customer service team will do its best to assist you with sizing information.
Why does the same size fit differently between products?
Different designs may use different:
- Fits
- Fabrics
- Cuts
- Levels of stretch
For example, a relaxed-fit garment may feel roomier than a regular or slim-fit product carrying the same labelled size.
Please review both the fit description and size chart for the individual product before ordering.
Where can I find material information?
Material and fabric information is provided on the individual product page where available.
Because materials may vary between products, please refer to the information for the specific item you are viewing.
If you require further information, please send the product link or screenshot to:
Will the actual colour look exactly like the photos?
We aim to display product colours as accurately as reasonably possible.
However, slight differences may occur because of:
- Lighting conditions
- Photography
- Device or monitor settings
- Different production batches
If you believe the product you received is materially different from its description or images, please contact:
with your order number and clear photographs.
Nothing in this policy affects your rights under applicable Australian Consumer Law, including rights relating to products that are faulty, unsafe, or not as described.